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Refund Policy

Last updated: April 2025

1. Overview

This policy describes the circumstances in which PronaOkazion (the operator of the PronaOkazion.com platform) offers refunds for paid services on our platform. We are committed to providing a fair and transparent process for all our users.

2. Eligible Services

This policy applies to payments made for the following services offered by PronaOkazion:

  • Advanced or featured listings
  • Additional promotional services
  • Premium subscriptions
  • Any other paid service offered on the platform

3. Refund Eligibility

You may request a refund in the following cases:

  • The service was not provided due to a technical error on our side
  • The payment was processed twice for the same service (double charge)
  • The listing or service was not published within 48 hours of payment
  • Your account was suspended without a valid reason during the service period
  • The service does not match the description provided at the time of purchase

4. Non-Refundable Cases

Refunds will not apply in the following cases:

  • The listing was published successfully and was visible to users
  • The purchased service period has fully ended
  • The listing was removed by you due to a violation of the terms of use
  • The request is made more than 30 days after the payment date
  • The service was fully used (e.g. the premium subscription has ended)

5. How to Request a Refund

To request a refund, follow these steps:

  • Send an email to [email protected] with the subject "Refund Request"
  • Include the invoice number or payment reference
  • Explain the reason for the refund request
  • Provide any supporting documentation (e.g. screenshots, transaction details)

Alternatively, you can contact us through our contact page or by phone at +355 68 575 8485 during business hours.

6. Processing Time

We will review your request within 5 business days of receiving it. If the request is approved, the refund will be processed within 5–10 business days using the same payment method originally used. Payments are processed through our payment processor (Paddle), and the actual time for the refund to appear in your account may depend on your financial institution or bank.

7. Partial Refunds

In some cases, we may offer a partial refund if the service was partially used before the request. The refund amount will be calculated proportionally based on the unused portion of the service.

8. Payment Processor

All payments on the PronaOkazion.com platform are processed securely through Paddle. When a refund is approved, it will appear on your bank statement as a refund transaction from PronaOkazion. Any questions about the status of the refund after approval can be directed to your bank or to us.

9. Changes to This Policy

PronaOkazion reserves the right to update this policy at any time. Changes will be published on this page with the update date. Continued use of our services after changes constitutes acceptance of the new policy.

10. Contact

For questions about this policy, contact us at:

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